Careers

Customer Support Representative

Caliber Software is a small software company (15 employees) that is seeking a local (Mesa, AZ), full-time customer support representative.We have a relaxed and friendly teamwork environment. Providing excellent customer service is our number one objective and every employee plays a vital role.

The Customer Support Representative will interact on a daily basis with existing Caliber Software customers, assisting them with questions or problems, providing training, and following up on outstanding issues. The Support team works in a collaborative, fast paced and energetic environment. By providing exceptional service over the phone and through e-mail you will also help troubleshoot problems by attempting to reproduce them, documenting that process, and then communicating with the development team.

Responsibilities:

  • - Answer support calls/emails and work with clients to fully understand, troubleshoot, replicate and resolve issues
  • - Assist your team with the implementation of Caliber Software for both new and existing clients
  • - Help understand clients current work flow and identify areas of need
  • - Work with team members to identify, define, prioritize, test, and implement new system functionality
  • - Lead web-based training for both new and current Caliber clients
  • - Work closely with cross departmental teams to resolve issues in a timely manner

Requirements:

  • - Must be a good “people person”
  • - Excellent communication skills
  • - Customer Service experience
  • - Comfortable presenting to groups onsite or over the phone
  • - Microsoft Office skills required
  • - Accounting experience is a plus
  • - Direct experience within the HOA and/or rental industry is a plus

Benefits:

  • Competitive Salary
  • Health, Dental and Vision Insurance
  • 401(k)

To apply for the above positions, please send your resume, with cover letter, to HR@CaliberSoftware.com